Jacqueline Garcidueñas

Jaquelin Garcidueñas Ramírez

Hospitality and Property Management Professional | Wellness Realtor

With over 5 years of experience in the hospitality and property management industry, I specialize in overseeing operations, enhancing guest experiences, and maximizing revenue for luxury properties.

Key Skills and Achievements

• Guest Experience Management:

  • Delivered personalized service and effectively resolved inquiries and complaints.
  • Collaborated with concierge teams to ensure exceptional guest experiences aligned with quality standards such as FORBES and AAA Diamond Award.
  • Extensive experience with platforms like Airbnb and VRBO, managing multiple properties to maintain outstanding reviews.

• Property Operations and Maintenance:

  • Supervised preventive and corrective maintenance.
  • Coordinated with contractors and vendors to maintain properties in top condition.
  • Conducted regular property inspections to ensure compliance with local regulations.

• Financial Optimization:

  • Developed and managed property budgets to ensure profitability.
  • Prepared detailed financial reports to track income and expenses.
  • Implemented revenue management strategies to increase occupancy and average daily rates.

• Compliance and Risk Management:

  • Implemented risk mitigation strategies across properties.
  • Maintained up-to-date knowledge of local regulations and safety standards for vacation rentals.

Certifications and Education

• Diploma in Integrated Management Systems Auditing (ISO 9001, 14001, 45001).
• Certification in 360° Performance Evaluation and Key Performance Indicators (KPIs).
• Currently pursuing a Diploma in Real Estate Advisory (National Chamber of Commerce, Playa del Carmen).

Additional Competencies

• Proficient in property management software.
• Strong communication and problem-solving skills.
• Remote experience managing teams and operations effectively.
• Advanced knowledge in real estate marketing and sales strategies.